We do not offer returns or refunds for non-defective products. However, returns or exchanges are only applicable in cases where the product is damaged or incorrect.

To raise a claim, an opening video is mandatory. Rest assured, all our products are thoroughly quality-checked and delivered as promised.

Standard shipping typically takes 3–5 business days. Delivery times may vary based on your location.

We charge a flat delivery fee of ₹80 PAN India on all orders. Enjoy free shipping on orders above ₹999 — delivered right to your doorstep, whether you're in a metro city or a remote location.

No, cancellations are not available once an order has been placed. However, we understand that circumstances can change — so as a goodwill gesture, the full order amount will be converted into store credits, which can be used in either of the following ways:

• Credits are valid for 45 days from the date of issue and can be applied towards any future purchase.
• Alternatively, the same credits can be used to exchange for a product of equal value at the same price point.

We appreciate your understanding and are happy to assist you find the perfect piece.

Yes, a reverse pickup charge applies for exchanges. This fee covers the cost of the courier partner collecting the item from your location.

Please note that these charges are not fixed — they vary depending on your delivery location and the availability of a pickup service in your area. The reverse pickup fee is charged directly by the courier partner and is not collected by PIXEL & PORTS.

We recommend keeping this in mind when initiating an exchange request. For any queries regarding the applicable charges for your specific location, feel free to reach out to us before proceeding.

You can reach us via email or through the contact form on our website. We aim to respond within 24–48 business hours.

Yes, we ship internationally. Delivery timelines and charges for international orders may vary by destination.

At PIXEL & PORTS, every piece of fine jewellery is crafted with exceptional care — and that commitment extends to how we handle every order. We exclusively accept online payments to ensure a secure, seamless, and dignified experience for every customer.

Over time, we observed that COD orders led to a significant number of last-minute cancellations and refusals at the doorstep. To protect the integrity of our craft and ensure every order placed is a genuine, committed purchase, online payment is the only accepted mode.

This also allows us to begin preparing your order immediately upon confirmation — ensuring faster processing, careful packaging, and priority handling.

Yes, express or fast delivery options are available. You can select your preferred delivery speed at checkout.

Yes, absolutely! We run an exclusive Reselling Programme at PIXEL & PORTS, and we'd love to have you on board.

As a reseller, you get access to our premium jewellery catalogue at special prices, allowing you to earn by selling to your own network — all from the comfort of your home.

To get started and receive complete details about the programme, pricing, and benefits, please reach out to us directly:

• Chinmay — WhatsApp: +91 90218 59712
• Darshil — WhatsApp: +91 98984 40285

You can also join our exclusive Reseller WhatsApp Group to stay updated on new arrivals, offers, and programme details. Message either of the numbers above to be added.